FAQ



  • How do you offer such low prices?¬†Good question; We've eliminated inventory, instead, we ship directly from our own or partner's factory in many regions in the world. There is a large cost that is usually associated with inventory. We also went online and eliminated the cost of running a fancy showroom and all related expenses, with this unique strategy we are able to provide you with genuine pearl jewelry at fraction of the cost.
  • How long does it take to get my jewelry?¬†Please note that¬†Top pearls¬†has its own shipping policy. Please read the 'Shipping¬†policy' section for more information.
  • Can I cancel or edit my order after the order's been placed?¬†Please send us an email to info@top-pearls.com with your order number¬†within¬†24 hours and we'll try our best to accommodate your request.
  • Can I edit my address after the order's been placed?¬†If the order hasn't gone out yet, we can make this change. Send us an email to info@top-pearls.com as soon as possible.¬†
  • What's your return policy?¬†Please note that¬†Top pearls has its own return policy. Please read the 'Return policy' section for more information.¬†
  • Where do you source your pearl jewelry?¬†We only work with vendors with high ethical standards and knowledge of the supply chain. That means, the pearls that¬†we use are regulated and certified by third party.
  • How do you authenticate your products? All items¬†are physically evaluate¬† by professional¬†experts including gemologists. Our process ensures that pieces are reviewed before the item is available for sale. We will also reject any item¬†that does not match up to our standards.
  • For any other enquiry please send an email¬† to info@top-pearls.com